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Serving Hickory, NC and surrounding areas. (828) 282-0725
Effective Date: January 1, 2026
This Privacy Policy explains how Custom Hickory Fence & Deck ("we," "us," or "our"), operating at www.hickoryfenceanddeck.com, collects, uses, and protects the information you provide when you visit our website or contact us about our services. By using our website, you agree to the practices described below.
We collect information in two ways: information you give us directly, and information collected automatically when you browse our website.
When you fill out a contact form, request an estimate, or send us an email, you may provide your name, phone number, email address, home address or project location, and any details you include about your project. We only collect what you choose to share.
When you visit our website, standard web technologies may automatically collect certain technical data, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking tools, including third-party analytics services such as Google Analytics.
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
Our website uses cookies - small text files stored on your device - to help the site function and to understand how visitors use it. Some cookies are strictly necessary for the website to work. Others are used for analytics purposes to help us understand traffic patterns and improve our content.
We may use Google Analytics or similar third-party analytics services. These services collect anonymized usage data under their own privacy policies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect certain features of the website.
We do not sell or rent your personal information. We may share information with trusted third-party service providers who assist us in operating our website or conducting our business - for example, a form submission service or an email platform. These providers are required to handle your data securely and only for the purposes we specify.
We may also disclose information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
We retain your personal information for as long as necessary to respond to your inquiry, fulfill the purpose for which it was collected, or as required by applicable law. Contact form submissions and project correspondence are generally retained for the duration of the business relationship and for a reasonable period afterward for record-keeping purposes.
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
To exercise any of these rights, contact us at sales@hickoryfenceanddeck.com. We will respond within a reasonable timeframe.
We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit through a link on our website.
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Custom Hickory Fence & DeckPhone: (828) 282-0725